Weekend Customer Service Advisor (Hybrid)
About the Role
We’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels.
Working exclusively at weekends, you’ll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately.
Working Hours:
* Saturday: 12:00pm – 8:00pm
* Sunday: 12:00pm – 8:00pm
Key Responsibilities
* Respond to customer enquiries via phone, email, and social media in a timely and professional manner
* Provide outstanding support and resolve customer queries efficiently
* Monitor and respond to social media comments and messages, helping to build strong customer relationships
* Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them
* Maintain accurate customer records and ensure compliance with internal processes and standards
* Work collaboratively with the wider customer service team to deliver a seamless customer experience
Systems & Tools
* Experience using CRM or ticketing systems (such as Halo) would be advantageous
* Familiarity with social media management platforms (such as Sprout) is beneficial
About You
* Previous customer service experience within a fast-paced environment
* Excellent communication skills, both written and verbal
* Confident handling customer enquiries across multiple channels
* Highly organised, proactive, and able to manage competing priorities
* Professional and empathetic when dealing with sensitive or complex issues
Why Apply?
* Hybrid working opportunity
* Comprehensive one-week office-based training
* A chance to make a real impact on customer experience
* Be part of a supportive and growing team
How to ApplyTo apply, please click the link below or contact Kelly Ainsworth on 01908 208500 for more information.