Job summary
We are looking to recruit a full-time experienced receptionist to join our friendly front of-house team based at Parkside CMHRC, Middlesbrough. This is a mental health base providing care, support, and information to people in the local community, there is free car parking available to staff. As an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff and External Partners
Whilst having previous experience in a customer service role is essential, NHS or other health care experience is desirable. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.
The post is 37.5 hours per week.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone. The role will involve dealing with incoming and outgoing post, room bookings, order stationery, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming and outgoing post, support accurate data inputting onto the Trust patient database and ensuring that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.
For more details, please read carefully the job description. To be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience. Please note we are unable to shortlist those who do not match the essential criteria.
About us
This position has a salary of £24,169 per annum and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:
NHS staff discounts in over 200 branded sites/stores.
A TEWV monthly staff prize draw
Access to staff wellbeing support.
Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients. The kind of care we would want for our loved ones.
Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.
Details
Date posted
08 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-TSA-081-25-A
Job locations
Parkside CMHRC
Park Road North
Middlesbrough
TS1 3LF
Job description
Job responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
You will work with established reception staff and be supported by the wider admin team. If successful you will be supplied with a job plan and a fully supported induction.
If you feel this is the challenge for you then we very much look forward to receiving your application.
Additional contact information -
Lauren Shears - Medical Secretary
Andrea Stockton - Medical Secretary
01642 579200
Person Specification
Qualifications
Essential
1. BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
2. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Desirable
3. Willingness to work towards Maths or English functional skills level 2
Knowledge
Essential
4. Understanding of confidentiality and how to maintain this.
5. Knowledge of receiving visitors/telephone callers and taking accurate messages
Desirable
6. Knowledge of office systems and processes
Experience
Essential
7. Customer service experience
8. Working in a busy reception environment
9. Experience of general office duties.
10. Data inputting experience.
Desirable
11. Working in a healthcare reception setting
12. Understanding of mental health services
Skills
Essential
13. Able to communicate well, verbally and written (articulate meaningful, legible and appropriate to the audience).
14. Can demonstrate attention to detail. Ability to prioritise workload and work on own initiative within procedures and with supervision.
15. Ability to work as part of a team, sharing knowledge and training.