Job ID 2026-16864 Date posted 05/03/2026 Location Bristol, United Kingdom Category IT
Job Overview
The Regional Service Delivery Specialist combines critical issue management, major incident support responsibilities, service coordination, and deskside technical support experience. This role ensures effective end-user support, structured incident management, and incident handling across business-critical services.
Responsibilities
* Ensure timely and appropriate engagement with customers on high-impact or time-sensitive issues.
* Monitor service queues to ensure SLA compliance and resolution quality.
* Act as a point of coordination between customers, technical teams, and regional leadership.
* Support service performance reporting and identify recurring service issues.
* Maintain accurate documentation of incidents, actions, and resolutions.
* Maintain asset and configuration record accuracy.
* Support end to end coordination within the regional structure.
* Ensure timely communication during high-impact incidents.
* Facilitate bridge calls and track recovery actions.
* Raise issues appropriately based on impact, severity driven response, and business risk.
* Assist with post-incident reviews and documentation.
* Identify systemic trends and drive sustainable reduction of repeat incidents.
* Provide deskside and on-site technical support for hardware, software, and workplace technologies.
* Diagnose and resolve end-user incidents related to devices, collaboration tools, and local infrastructure.
* Lead and coordinate issues to resolver groups and third-party providers.
* Support onboarding and offboarding activities, including device provisioning and access coordination.
Required Skills And Experience
* Demonstrated ability in IT service delivery, or IT incident management as well as IT support.
* ITIL certification (ITIL v4 Foundation minimum).
* Experience providing deskside or end-user computing support.
* Experience running incidents of different criticality and coordinating multi-functional resolution.
* Experience working with ITSM platforms (e.g., ServiceNow or similar).
* Strong fix and diagnostic capability!
* Ability to remain structured and composed during service disruptions.
* Excellent verbal and written communication skills, with demonstrable ability to engage and coordinate across internal teams.
* Understanding of SLA management and service performance metrics!
Nice To Have Skills And Experience
* Experience with Major Incident Management processes.
* Experience in a regional or global enterprise environment.
* Exposure to service reporting and trend analysis.
* Experience supporting workplace technologies.
In Return
With Arm’s growth trajectory, you’ll have clear opportunities to develop your career, take on new challenges, and make a real impact on our continued success.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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