Battersea Fields Practice are looking for a Care Navigator/Receptionist with a friendly, helpful and approachable manner for our busy inner city GP practice.
You will join an established team who, whilst busy, are all very friendly, helpful and committed to offering the best service possible to our patients and colleagues.
Possible Shift Patterns: Opening 7.45 am - 3.45pm, Mid shift 10.30am - 6.30pm, Closing Shift 12.30pm -8.30pm. You would be expected to work across both sites (Austin Road and Thessaly Road).
Main duties of the job
Your role will be to book appointments, answer queries and help patients access a range of healthcare offered by the practice. You will also take calls and emails from other healthcare providers and third parties. We provide a 4 week induction and encourage training and personal development.
About us
The partners and staff would like to welcome you to our practice. We have been offering family doctor services to the local community since 1988, and have two sites; the main practice in Austin Road, and a branch practice in Thessaly Road.
Our aim is provide our patients with excellent, patient-centered health care and encourage patients to be fully involved with the doctors and nurses in planning and maintaining their own health and well-being. We value the contribution patients make in improving services we offer at the practice, and welcome feedback.
Battersea Fields Practice (BFP) serves a highly deprived area of north Battersea. The Austin Road practice was established in 1988 and due to strong encouragement by the then Family Practitioner Committee (FPC), a branch surgery was opened on the Patmore Estate in 1991 due to concern about the pocket of extreme deprivation and significant health needs particularly on the Patmore estate.
We are additionally a training and research practice and pride ourselves on helping student doctors and nurses gain experience working in the health environment.
Job responsibilities
Battersea Fields Practice are looking for a Care Navigator/Receptionist with a friendly, helpful and approachable manner for our busy inner city GP practice.
You will join an established team who, whilst busy, are all very friendly, helpful and committed to offering the best service possible to our patients and colleagues.
Your role will be to book appointments, answer queries and help patients access a range of healthcare offered by the practice. You will also take calls and emails from other healthcare providers and third parties. We provide a 4 week induction and encourage training and personal development.
Pay: £13.85/hr NHS pension included and we are a London Living Wage Employer
Possible Shift Patterns: Opening 7.45 am - 3.45pm, Mid shift 10.30am - 6.30pm, Closing Shift 12.30pm -8.30pm. You would be expected to work across both sites (Austin Road and Thessaly Road).
Battersea Fields Practice is an equal opportunities employer and holds the Gold Award from Pride in Practice.
Job Type: Part-time
Pay: £13.85 per hour
Expected hours: 16 25 per week
* Cycle to work scheme
Experience:
* Medical Receptionist: 2 years (preferred)
* United Kingdom (required)
Person Specification
Experience
* Good Interpersonal Skills.
* Ability to work in a team.
* Relate to people from different cultures .
* Ability to prioritise.
* Good verbal and written communication skills (must be able to complete surgery documentation and paperwork accurately and legibly.
* Front line reception or public facing experience.
* Effective social skills gained from dealing with the public.
* Committed to Equal Opportunities and Issues of Confidentiality.
* Caring and Polite Manner.
* Responsible and mature outlook.
* Neat and tidy appearance.
* Good Attendance and Timekeeping Record.
* Flexibility in working hours.
* Experience of working in a GP Practice.
* Educated to GCSE Standard or equivalent or able to provide assessment of knowledge through other means or test.
* Proven interest in working within General Practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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