Closing Date: 31/08/2025 - we may close this position before the closing date depending on volume of applications so please don't delay submiting an application! Job Title First Team Operations Officer Department Operations Direct Reports N/A Reports to Football Operations Manager Location Cobdown Park, Aylesford, ME20 6AU & Hayes Lane Stadium, Bromley (BR2 9EF) and WSL stadiums for away fixtures Working Pattern 40hrs per week, evenings and weekends in line with First Team schedule Salary Dependant on experience Level of DBS Enhanced Child Barred List About Us: London City Lionesses are part of the Kynisca group, setting a vision and building an infrastructure in which all the players and staff can thrive. Owned by Michele Kang, our vision for Kynisca is to: 1. Become the most pre-eminent sports organisation in the world; 2. Have a high-performance culture of winning on and off the pitch; 3. Train women as women; and 4. Motivate and inspire the next generation of girls and women. Role Purpose: Our First Team Operations Officer is responsible for coordinating operational administration and support for the First Team staff and players. Reporting to the Football Operations Manager, they act as a key contact for First Team staff and coordinate with others to contribute to smooth operational running of training and matchdays. Main Duties/ Responsibilities 1. Planning and Logistics - Coordinate all non-football aspects of the First Team, with a focus on First Team logistics, matchday logistics. - Assist with the planning and delivery of First Team fixtures, including but not limited to operations, catering, complimentary ticketing, travel, logistics and accommodation for away fixtures. - Assist on planning and delivery of international training camps. - To be the League, and opposition’s primary contact relating to all day-to-day enquiries, operational needs and match requirements. - To be the Match Official’s primary contact. - Ad hoc support to Operations Director and First Team Head Coach and staff. 2. First Team Operations - Act as the primary operations team contact for the First Team Head Coach and staff relating to any day-to-day needs, and ensure appropriate follow up to meet those needs - Work with Player Care Manager to ensure all administrative and operational tasks are carried out effectively for First Team players - Maintain/update Teamworks with all relevant information for the First Team players: including ensuring that daily, weekly and monthly schedules for the First Team are up to date - Book all aspects of team travel, coaches and hotels when appropriate i.e matchdays, tours and new player activities. - Keep a comprehensive record of all travel and associated costs for all First Team away games. - Maintain documentation in relation to First Team Operations, Policies and Processes. - Liaise with Match Officials on the confirmation of appointment. 3. Operations Team Coordination - Work closely with the Player Care Manager, Football Operations Manager and Operations Director to ensure smooth and seamless running of training and matchdays - Support and assist the Kit and Equipment team, Catering and the wider team to ensure all needs are met for training and matchdays Club Accountabilities 1. To comply with all Club policies, procedures and practices and carry out your role diligently and in the best interests of the Club 2. To lead with a proactive, high-performance mindset and actively contribute to a winning culture on and off the pitch 3. To behave in a manner consistent with Club values and policies 4. To ensure compliance with all relevant legal, regulatory, ethical and social requirements. 5. To keep confidential any information gained regarding the Club and its personnel. What we are looking for Qualifications and Training Essential · Safeguarding Desirable · Relevant operations or administration qualification (e.g Sport Management and Administration, Business of Football, Football Business etc) Knowledge, Skills and Experience Essential · Previous experience in a similar role within elite sport · Excellent organisational and prioritisation skills · Solutions focussed with the ability to work well with others under pressure · Effective and efficient administration skills and ability to adapt processes to improve operations · Strong personal resilience with the ability to multi-task and to quickly switch focus · Strong levels of professionalism with the ability to act with discretion and to handle sensitive and confidential information appropriately · Proactive approach and ability to work independently, as well as knowing when to seek support and guidance from others · Ability to build strong and effective working relationships with players and colleagues at all levels Desirable · Previous experience in a similar role in Women’s football London City Lionesses is committed to safeguarding, health and safety, and equality, diversity, and inclusion. We prioritise the welfare of children and vulnerable adults, the well-being of all staff and visitors, and fostering an inclusive environment where everyone feels valued and supported. These responsibilities are shared by all staff and volunteers, with safeguarding, safety, and inclusivity being collective priorities. All staff are required to adhere to the Club’s policies, complete relevant training, and actively contribute to maintaining a safe, inclusive, and welcoming environment. This includes timely reporting of concerns, compliance with health and safety regulations, and upholding the Club’s zero-tolerance approach to discrimination. For certain roles, additional checks, such as Disclosure and Barring Service (DBS) checks or health assessments, may be required. Applications must include a fully completed application form; CVs alone will not be accepted. All candidates will be assessed on merit and their alignment with the Club’s values.