We are looking for a friendly and dynamic Pub General Manager to join our vibrant hospitality team at The Kings Arms, Kings Heath. In this role, you will be at the heart of our pub operations, ensuring that every guest enjoys a memorable experience while maintaining smooth and efficient day‑to‑day management. You will lead and inspire a dedicated team, manage business performance, and foster a welcoming atmosphere that keeps customers coming back. You should have a passion for hospitality, excellent leadership skills, and a strong understanding of running a successful pub. Whether it is overseeing staff, managing inventory, or connecting with our community, your contribution will be vital in maintaining our pub’s reputation as a favorite local spot. If you enjoy working in a lively environment and are eager to bring your enthusiasm and expertise to a key role, we would love to hear from you. Join us in creating great moments, serving up fantastic food and drinks, and building a great team together!
Responsibilities
* Oversee daily pub operations to ensure smooth and efficient service.
* Lead, motivate, and manage staff to deliver exceptional customer experiences.
* Maintain high standards of food and beverage quality and presentation.
* Manage inventory, ordering, and stock control effectively to minimize waste.
* Develop and implement promotional strategies to increase footfall and revenue.
* Ensure compliance with health, safety, and licensing regulations.
* Handle customer feedback and resolve issues promptly to maintain satisfaction.
* Monitor financial performance, including budgeting and cost control.
Requirements
* Proven experience as a manager in the hospitality or pub industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Good understanding of budgeting and financial management.
* Ability to work under pressure in a fast‑paced environment.
* Knowledge of health and safety regulations relevant to hospitality.
* Passion for delivering outstanding customer service.
* Flexibility to work evenings, weekends, and holidays as required.
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