Job Description
Job Title: Temp Council Tax Adviser (PO1)Location: Alexandra House, London Borough of HaringeyRate: £23 per hourHours: 36 hours per weekContract: 07/07/2025 - 15/12/2025IR35 Status: Inside IR35Application Deadline: Tuesday 17th June 2025 at 3:00 PMOn-site Requirement: One day per month
About the Role:Haringey Council is seeking an experienced Council Tax Adviser to join their Revenue & Benefits team on a temporary basis. This role focuses on the recovery of unpaid Council Tax using a variety of enforcement methods.
You'll work closely with internal departments and external partners to manage recovery cases, resolve liability disputes, and support vulnerable residents. This is a great opportunity to bring your specialist recovery knowledge to a dedicated local authority team.
Key Responsibilities:
* Recover unpaid Council Tax via Enforcement Agents, Attachments, Charging Orders, and Insolvency
* Investigate liability disputes and resolve issues relating to recovery action
* Respond to correspondence, including complaints and member enquiries, within set deadlines
* Handle incoming contacts via phone, email, and post
* Negotiate and agree sustainable payment arrangements with customers
* Identify and support vulnerable or struggling customers
* Liaise effectively with internal and external stakeholders
Essential Requirements:
* Minimum of 3 years' experience in a Revenues environment (preferably recovery)
* Proficient in NEC and I@W processing systems
* Strong written and verbal communication skills
* Excellent attention to detail and ability to manage a busy workload
* Experience responding to councillor/member enquiries and formal complaints
* A customer-focused approach with a strong understanding of council procedures