Overview
Head of Customer Service role in a housing association / social housing with responsibility for shaping how 10,000+ residents are served. This is an interim role circa 6 months, with potential to extend or go permanent.
Responsibilities
* Lead the customer service function, including the contact centre, complaints handling, and resident engagement, driving service excellence across the organisation.
* Use insights and data to understand what matters to customers and embed a culture of accountability and continuous improvement across teams.
* Balance strategic vision with operational delivery and empower teams to perform at their best.
* Hands-on leadership to transform services and inspire people.
Required and Preferred Qualifications
* Experience in a senior role leading customer service within a housing association / social housing, local government, or other regulated service sector.
* Immediately available for an interim role circa 6 months (with potential to extend / go permanent).
Employment Details
* Job title: Head of Customer Service
* Seniority level: Director
* Employment type: Full-time
* Location: Hybrid - 3 days in Chatham office, 2 days home-based
* Salary: up to £70,000 plus pro rata holiday allowance of 28 days (plus bank holidays)
Organisation Context
This role is for one of the largest independent social landlords in Kent, with a clear social purpose and a focus on improving communities.
Application Note
Interested? Apply today.
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