Job Description
* Support the Sales team with administrative tasks, proposals, contracts, and client communication
* Respond to sales enquiries promptly and professionally, ensuring all leads are handled in line with Fairmont standards
* Prepare quotations, proposals, and event documentation with accuracy and attention to detail
* Maintain the CRM and sales systems, ensuring all client information, activities, and opportunities are updated and accurate
* Coordinate site visits and client appointments, ensuring a polished and welcoming experience
* Assist with the planning and execution of events, familiarisation trips, and promotional activities
* Liaise with operational departments including Events, Front Office, F&B, and Reservations to ensure seamless delivery of client requirements
* Support the Sales Managers with diary management, travel arrangements, and meeting preparation
* Prepare reports, forecasts, and departmental summaries as required
* Monitor and maintain sales collateral, ensuring all materials reflect current brand standards and offerings
* Assist with client follow‑up, nurturing relationships and supporting repeat business
* Ensure all correspondence and documentation reflect Fairmont’s luxury communication style
* Support the coordination of group bookings, ensuring accurate rooming lists, billing details, and event notes
* Maintain confidentiality of client information and commercial data
* Represent the Sales department with professionalism, courtesy, and a polished personal presentation
* Demonstrate flexibility and multi‑skilling, supporting additional tasks to meet business needs
* Uphold Fairmont grooming, conduct, and service standards at all times
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* 1–2 years’ experience in sales support, events coordination, reservations, or administrative hospitality roles
* Strong organisational and administrative skills, with exceptional attention to detail
* Experience using CRM systems, booking platforms, or hotel PMS (training can be provided)
* Excellent written and verbal communication skills, with a polished, professional tone
* Strong IT skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Ability to manage multiple tasks and deadlines in a fast‑paced environment
* Professional personal presentation, aligned with luxury brand standards
* A proactive, sales‑minded approach, with confidence engaging clients and supporting revenue growth
* Strong teamwork and interpersonal skills, with the ability to collaborate across departments
* A passion for luxury hospitality, guest service, and commercial excellence
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people