Customer Service Representative Opportunity
We have an exciting job opening for a skilled Customer Service Representative who will be the first point of contact for our clients.
Key Responsibilities:
* Respond to customer inquiries via phone, email and web chat
* Log all requests using the appropriate call logging software
* Resolve issues or provide advice and guidance where possible over the phone
* Assign calls to the relevant support teams when needed
* Action back office requests when required
* Advise customers and support teams on known problems/workarounds
* Keep customers updated on the progress of their request or incident
Prior customer service experience is preferred, but not essential. We are happy to provide training to help you succeed in this role.