Service Delivery Manager Location : Bellshill (Hybrid – 3 days on-site) Type : Permanent | Full-time (35 hours/week) At Kick, we’re on a mission to deliver outstanding IT services with a personal, people‑first touch. You’ll be the key link between our customers and our technical teams, ensuring services run smoothly, issues are resolved quickly, and communication is clear, warm, and professional. What You’ll be Doing: Acting as a trusted partner for customers, managing service performance and expectations. Leading service reviews, creating reports and turning insights into meaningful improvements. Coordinating major incidents when needed, ensuring clear communication and follow‑up actions. Working closely with internal teams to ensure seamless, high‑quality service delivery. Using data and customer feedback to spot opportunities for enhancement. Bringing teams together, encouraging collaboration and helping build a positive, supportive culture. What We’re Looking For: Experience in IT service delivery or a similar customer‑focused role. Excellent communication and relationship‑building skills. A proactive, problem‑solving mindset with a focus on improvement. Confidence to take ownership and keep things moving — even when challenges arise. A passion for delivering a brilliant customer experience. Why Kick? At Kick, we believe people are at the heart of what we do. We are proud to hold all six Microsoft Solutions Partner designations, reflecting our investment in knowledge, capability, and our people. Our culture is built on collaboration, innovation, inclusivity, and continuous learning—ensuring every team member feels valued and supported. Perks & Benefits 33 days annual leave (plus an extra day off in your birthday month) Holiday buy scheme (up to an extra 5 days) Additional service days Private medical insurance & 24/7 Digital GP Life assurance Group pension & salary sacrifice schemes (including EV car scheme) Cycle to work Wellbeing support and discounted gym access Retail discounts, cashback card & tech purchase scheme Social events & volunteering opportunities Eligibility for £500 Excellence Award Enhanced maternity, paternity & adoption leave (up to 4 month’s full pay and 4 month’s half pay)