Works Planning Supervisor
Housing Maintenance and Asset Management
Permanent
Full – time
37 hours per week
NS10 £36,363 - £38,220 per annum, pay award from 1 April 2026 is under negotiation
We have an exciting opportunity for a Works Planning Supervisor to manage and organise the works planning team to ensure the delivery of a high quality, customer-orientated housing maintenance service to our customers.
The Works Planning Supervisor manages the Works Planners and Customer Advisors, collaborates with Responsive Repairs Supervisors, Inspectors, and Stores Supervisor to meet performance and budget targets, and ensures responsive, planned, and empty homes works are efficiently executed with right first-time repairs.
You will have a range of responsibilities including, but not limited to:
* Ensure repairs and calls data is accurate and up to date and maintained in preparation of performance statistics, schedules of work and other output.
* Take responsibility for resolving customer enquiries or completing actions arising from customer enquiries and complaints.
* To work with Stores to assure all materials are ready for repairs that are scheduled in and to ensure all repairs are planned in to tie in with material delivery.
* To act as an advocate for customers to ensure issues are addressed and responded to
The successful candidate will:
* Have experience working in a works planning function, providing advice and guidance to customers
* Take a customer focused approach
* Understand repairs, trades, and associated skills
* Be able to adapt communications to a range of audiences
* Be able to use tact and diplomacy to secure effective outcomes, maintaining professionalism in all situations
We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.
We offer:
* Enrolment in the career average local government pension scheme.
* Flexi scheme.
* Hybrid working.
* A generous annual leave entitlement that increases with service.
* Family-friendly benefits.
* One days’ paid volunteering leave per year.
* Lifestyle benefits platform.
* Funded health cash plan.
* Free car parking to June 2026
* £10 a month gym membership at one of our gyms in the district.
For an informal chat or more information, please contact Anne Lewis, Housing Maintenance Manager.
As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.
Closing Date: Monday 6 April
Interview: TBC
Works Planning Supervisor - Apply now