Head of Aftersales
Faringdon
Fixed Term (6 months)
About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role
This six-month secondment as Head of Aftersales will lead our end-to-end Aftersales function, overseeing resales, partnership management, and staircasing activity across a team of 24 staff, including three direct reports. The role is responsible for driving performance against budget and KPIs, ensuring strong governance, compliance, and customer satisfaction throughout the customer journey. Key responsibilities include managing and enhancing client relationships, delivering targeted marketing campaigns for staircasing, and leading pitches to secure new business. The postholder will also ensure all activity remains fully aligned with current legislation and regulatory requirements, while motivating, developing, and incentivising teams to deliver exceptional service and high-quality outcomes.
What you'll need to succeed
Proven experience leading sales teams and driving performance against ambitious targets and budgets.
Strong knowledge of the shared ownership sector, including resales, staircasing, and partnership activity.
Understanding of the Regulator of Social Housing, GLA and Homes England funding and compliance requirements.
Solid understanding of the legal conveyancing process for shared ownership and staircasing transactions.
Demonstrated ability to deliver high performance while working within strict regulatory and governance frameworks.
Excellent client communication skills, with the ability to manage and strengthen complex stakeholder and partner relationships.
High level of IT literacy with the ability to work confidently with systems, reporting tools, and data.
Strong communicator with the ability to influence, motivate, and collaborate across teams.
Preferable experience working within or alongside multiple housing associations or in a complex partnership environment.
from high street namesOur promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.
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