We are looking for a Payroll Service Coordinator to join our team on a 9-month fixed-term contract.
Overview
The Payroll Service Coordinator provides first-line support for employee payroll queries. You will log, track, and resolve queries efficiently, delivering a high level of payroll customer service in collaboration with the wider payroll team.
Responsibilities
* Field first-line payroll queries via the query management system, calls, and emails from employees
* Log, resolve, or assign queries in line with departmental SLAs
* Monitor and chase outstanding queries daily
* Deliver a high-quality payroll customer service experience in collaboration with the wider payroll team
* Support the payroll service manager with ad hoc duties during key payroll periods
* Share information and best practices with internal teams, identifying query trends to address root causes
* Manage password reset requests
Qualifications and Skills
* Strong customer service background, ideally from a call centre or phone-based role
* Confident handling high volumes of inbound queries with clear and professional responses
* Excellent verbal and written communication, with the ability to explain payroll processes simply and supportively
* Accurate administrative skills, including logging queries, updating systems, and following processes
* High attention to detail when inputting and managing employee information
* Collaborative team player, supporting payroll and HR colleagues
* Proficient in Outlook, Excel, and HR/payroll systems (training can be provided)
* Disability Confident (see note below)
Disability Confident and Diversity
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
About ISS
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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