A vibrant and technologically advanced secondary school in Sheffield is seeking a technically gifted and proactive ICT Support Technician to join its IT team as soon as possible. This is a fast-paced role providing essential technical assistance to ensure that the school's digital infrastructure is always ready for teaching and learning. Key Responsibilities Providing rapid first-line technical support for staff and students across the school site Troubleshooting and repairing hardware, including PCs, tablets, and interactive whiteboards Installing, configuring, and updating educational software and operating systems Supporting the management of user accounts and passwords within a Windows environment Assisting with the maintenance of the school’s network, servers, and AV equipment Managing the IT helpdesk tickets to ensure all requests are resolved efficiently Conducting routine checks on ICT suites to ensure all equipment is functional and secure The Ideal Candidate Will Have A relevant technical qualification or equivalent hands-on experience in IT support Strong knowledge of Windows OS, Office 365, and basic networking principles Excellent problem-solving skills and the ability to work under pressure A patient and professional manner when dealing with non-technical users A proactive approach to hardware maintenance and system upgrades Reliability, punctuality, and a strong work ethic School Information This secondary school in Sheffield is known for its modern facilities and commitment to digital innovation. The IT department is a collaborative and friendly team that provides an excellent environment for a technician to further develop their skills. Salary Competitive pro-rata salary Application To apply for this ICT Support Technician position in Sheffield, please submit your CV. This role is for an immediate start, so please contact us promptly.