Customer Care Coordinator Date: Apr 18, 2024 Location: Hinckley, ENG, GB Workplace Type: Hybrid/Remote Want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution. Your Role As part of the team, you will work with our multi-brand Distribution partners (UK and Ireland Dealer network) and internal functions to deliver high quality and responsive Aftersales Customer Service support. This is a fix term contract for 5 months - starting in end of May. Your Impact - Answer and monitor dealer incoming calls, email within targeted response time in Sales Force. - Liaise with internal functions to support Customer Service-related queries within targeted response times on customer order enquiries. - Proactive feedback to Dealers to communicate actions undertaken to resolve customer issues. - Handle/answer pricing queries. - Liaise with Shipping Dept to resolve customer freight issues / identify opportunities for service enhancements. Your Experience and Qualifications - Proven experience in a CS Co-ordinator role is required to successfully hold the CS Co-ordinator position. - Strong communication skills and the building of effective relationships. - Familiar with Excel pivot tables and formula creation. - Able to work under pressure and excellent problem-solving skills. - Understanding of logistics/supply chain beneficial. Your Benefits - Hybrid Working. - Competitive bonus scheme. - 26 days annual leave additional privilege leave & ability to buy upto 5 days. - Pension scheme, Life assurance cover nine times salary and Group Income Protection. - Retail Discounts vouchers, EAP and access to YuLife Wellbeing App. - Healthcare cover with AXA. Your Workplace You will work hybrid 3 days a week in our Hinckley site purpose to team up with your wonderful AGCO colleagues. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. Join us as we bring agriculture into the future and apply now Job Segment: Logistics, Supply Chain, Supply, Agricultural, Operations, Customer Service, Agriculture