Operations Executive - location flexible
To apply, please send your CV and cover letter to recruitment@socialsupermarket.org. We are open to either in-office or remote, however applicants must be UK based. Remote employees will be required to commute to London one day per month for a team day.
Overview
Social Supermarket is the UK’s leading provider for sustainable corporate gifting and branded merchandise, as well as the UK’s largest Social Enterprise marketplace. We help businesses and individuals find gifts, branded merchandise, and everyday items that are good for people and the planet. From ethical coffee and recycled stationery to bespoke corporate hampers and branded onboarding boxes, every product we source has a positive story behind it.
Our clients include corporates, charities, and forward-thinking organisations who want to align their purchases with their values. Alongside our marketplace, we offer tech solutions such as bespoke B2B web stores, gifting platforms and impact reporting, helping companies give sustainably and meaningfully at scale.
We’re a small but ambitious team driven by the belief that business can be a force for good. Joining Social Supermarket means becoming part of a mission-led company that is growing fast and making a real impact.
You'd be working alongside
Our team is made up of three co-founders with professional backgrounds and experience in sustainability, financial planning, strategy and software development. Alongside five other employees, you’ll be joining a small, driven team who collaborate closely and have high aspirations for our company and the impact it can have.
The role
We’re looking for a proactive and highly organised team member to join our Operations team at Social Supermarket. This role is at the heart of our business, supporting everything from client orders and supplier relationships to keeping our marketplace and hampers running smoothly.
Reporting directly to our Operations Lead, you’ll be a key link between our sales, suppliers, and fulfilment teams, ensuring that products are delivered on time, web stores and catalogues are kept up to date, and clients receive an excellent experience throughout. It’s a varied role where you’ll be rolling up your sleeves, solving problems as they arise, and contributing directly to our mission of making sustainable and social impact products the norm.
What you'll be doing
In this role, you’ll play a key part in keeping Social Supermarket running smoothly across sales, hampers, our website, and supplier management. Your work will be varied and fast-paced, giving you exposure to many parts of the business.
* Sales Operations – Support our corporate clients by managing their bespoke branded merchandise orders, liaising with them directly, and keeping their branded web stores up to date.
* Hamper Operations – Help bring our hampers to life by ordering stock, coordinating logistics, and assisting our Operations Lead with planning hamper assemblies.
* Website Operations – Maintain our online marketplace by updating product listings, refreshing our merchandise catalogue with the help of our PAs, and handling order processing. You’ll also respond quickly to any alerts or exceptions to keep things running smoothly.
* Supplier Operations – Build strong relationships with our suppliers, from onboarding new partners to sourcing innovative products that align with our mission. You’ll be the point of contact for supplier communications and help grow our ethical supply base.
This is a hands-on role where no two days are the same. You’ll be working closely with the whole team to deliver excellent service to our clients and suppliers while helping us scale our impact.
Your profile
Essential
* Strong organisational skills with the ability to manage multiple tasks at once
* Excellent communication skills (written and verbal) for liaising with clients and suppliers
* Proactive problem-solver with attention to detail
* Comfortable using spreadsheets and digital tools (e.g. Excel/Google Sheets)
* Reliable, adaptable, and able to work independently as well as in a team
* Interest in sustainability and enthusiasm for our mission
* Willingness to get hands-on with a wide variety of operational tasks
Desirable
* Experience working with branded merchandise
* Experience in operations, account management, or client services
* Familiarity with e-commerce or ERP platforms
* Experience working with suppliers or in procurement
* Knowledge of order fulfilment processes (e.g. stock management, warehousing, hampers/logistics)
* Comfortable with CMS systems or updating website content
* Previous experience in a fast-growing startup or small team environment
Our values
* Obsess over progress – we never settle for the ordinary. We want to be extraordinary.
* Love to learn – we identify gaps in our understanding and take steps to fill them.
* Be a cheerleader – we support our colleagues and build a fun atmosphere.
* Own the hard tasks – we follow through on what we say we will do.
* Challenge, respectfully – we leave egos at the door. Everyone is willing to be challenged and together find the quickest route to success.
* Make ripples – no action is too small to support our mission to create fundamental social change.
As is the nature of working at a start-up, most of us are generalists rather than specialists. If you don't meet every requirement listed, then we encourage you to apply in any case. We are looking primarily for the right mindset and are committed to building a diverse and inclusive workplace.
We encourage applications from people of the global majority, LGBTQ+, neurodiverse and disabled candidates. In the event that we ask you to come and meet us for a conversation and you are struggling financially, we may be able to reimburse you for any reasonable travel costs.
Perks
* Location flexible.
* Join a dynamic, entrepreneurial start-up changing the world for the better.
* Occasional product sampling – we make sure every food & drink product on our marketplace lives up to our standards, as well as creating positive impact.
* The ability to deliver real change in the organisation away from red tape and bureaucracy.
* Fantastic private office in Fitzrovia, central London.
* Employee discount on our marketplace
* Cycle to work scheme.
* Team away days and regular socials.
Remuneration
£26,000 - £28,000 depending on location & experience.
Timeline
To apply, please send your CV and cover to recruitment@socialsupermarket.org
Applications are shortlisted on a rolling basis and we reserve the right to interview, appoint and remove this advert before the closing data. As such, we encourage you to apply at the earliest opportunity.