Overview
The Client Success Manager (CSM) is responsible for delivering revenue growth in one or more client accounts. For their client, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.
Responsibilities
* Responsible with Market partners for account planning leveraging Industry SMEs
* Responsible for the generation and management of the sub-$5M pipeline
* Responsible for contract renewal readiness & securing renewals
* Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
* Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams
* Responsible for understanding the relationship between the Client's externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
* Responsible for maintaining their Industry expertise, understanding market trends and their client's competitor's activities
* Responsible for approving sub-$5M deals
* Responsible with Market partners for accurate forecasting of revenue and margin
* Accountable for ensuring all contractual delivery obligations are met
* Security Clearance: Must be a UK National with at least five years of residence and hold or be eligible for SC clearance
* Industry Experience: Proven several years experience working within the central government sector
* Sales & Business Development: Demonstrated track record of driving revenue growth, closing sub-$5M deals, and managing client portfolios
* Consulting & Solution Selling: Experience in consultative sales approaches, selling and delivering CES IT services, including one or more of Custom Applications, Enterprise Applications, Data & Analytics, Consulting
* Client Management: Proven ability to build strong client relationships, understand business challenges, and align solutions to customer needs
* Delivery Oversight: Ability to manage and ensure successful service delivery across complex, high-security environments
* Stakeholder Engagement: Comfortable working with senior client executives, government officials, and internal leadership teams
Qualifications
* Strong commercial acumen and understanding of contractual and financial governance
* Experience working with global IT service providers and enterprise technology partners
* Ability to navigate complex security environments and understand government procurement processes
* Exceptional communication, negotiation, and influencing skills
DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com. DXC provides a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
Ready to Make a Difference? If you're a proven leader passionate about driving delivery excellence and growth, we'd love to hear from you. Apply now to join our team! At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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