We are looking for a highly driven individual who has the ability to effectively manage a team to achieve outstanding outcomes and has a detailed understanding and experience of housing legislation. WHAT IS INVOLVED? You will be responsible for line management of a team of Tenancy Sustainment Officers (TSOs), for Durham County Council’s properties, ensuring correct and necessary support is given to clients and a multi-agency approach is taken. You will support the delivery of RSAP values, assessing and managing client risk in Durham’s housing stock. We encourage you to contact Marion Thompson via email at marion.thompson@durham.gov.uk to arrange an informal discussion about the role. WHAT WILL I NEED? NVQ Level 4 or equivalent. Safeguarding level 2 (minimum) Please refer to the attached Person Specification for the full criteria. If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure. Durham County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees and volunteers to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore if successful in your application, an Enhanced Disclosure and Barring Service (DBS) check will be sought. Applicants should be aware that the DBS check will disclose both spent and unspent convictions, cautions, reprimands and warnings, in line with current legislation. INTERVIEWS Interviews will be held W/C 16th March 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. https://www.durham.gov.uk/article/26895/Rewards-and-benefits-if-you-work-for-us Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website ( https://www.durham.gov.uk/article/2083/How-to-apply-for-a-job-with-us ) to understand our position on using AI to support to your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram https://www.instagram.com/dccjobsandcareers/ Like us on Facebook https://www.facebook.com/durhamcountycounciljobsandcareers Visit our website http://durham.gov.uk/jobsandcareerswithus VPRS/161