Key Account Manager
Birmingham
Salary: Up to £47,000 per annum
Hours: Full-time, 8:30 AM – 5:00 PM, Monday to Friday
About the Role
Our client, is looking for a Key Account Manager to manage and nurture strategic customer relationships. In this role, you will be responsible for driving growth through existing accounts, ensuring the highest level of client satisfaction, and identifying opportunities for service and revenue expansion.
This is an excellent opportunity for an individual with a proven track record in customer account management, preferably in logistics or 3PL sectors. You will be responsible for overseeing the financial and operational aspects of client accounts, working closely with internal teams, and ensuring seamless service delivery.
Key Responsibilities Client Ownership:
* Manage key client accounts with full accountability for their P&L, ensuring pricing and profitability align with business targets.
* Service Delivery Management: Monitor key performance indicators (KPIs), service level agreements (SLAs), and client satisfaction, ensuring high standards are maintained and areas for improvement are identified.
* Business Reviews: Prepare for and lead regular business review meetings with clients, discussing performance, feedback, and future plans for continued growth.
* Growth Strategy: Identify and implement strategic initiatives to expand client accounts by identifying new opportunities and providing tailored solutions that meet clients' evolving needs.
* Risk Management: Anticipate potential risks or issues in client relationships, addressing them proactively and developing contingency plans as required.
* Escalation Management: Handle any escalated client issues efficiently, working to resolve them quickly and maintaining strong, positive relationships.
* Leadership: Lead and guide a high-performing team, ensuring they are motivated and aligned with client success goals.
* Internal Collaboration: Work with various internal teams to support client projects, new business initiatives, and ensure smooth communication and service delivery.
Skills & ExperienceExperience:
* Previous experience in account management, ideally within 3PL, logistics, or distribution, is essential. Experience working with fashion clients would be a bonus.
* Business & Financial Acumen: Ability to manage P&L, track financial performance, and drive account profitability through strategic planning.
* Leadership: Strong leadership skills, with experience managing and developing teams to achieve their full potential.
* Communication Skills: Excellent written and verbal communication, with the ability to engage with stakeholders at all levels and lead client-facing discussions.
* Problem-Solving: Skilled at identifying issues and providing solutions that improve client satisfaction and operational efficiency.