1. Contribute to the smooth running of the Service Department by entering customer orders for spares and consumables efficiently, answering price and availability queries and generally achieving outstanding customer service for Thermo Fisher Scientific.
2. Responding to customer enquires relating to prices and availability.
3. To process spares and consumable orders in line with procedures in a timely and efficient manner. To resolve all queries relating to orders.
4. To collaborate closely, as necessary with customers, purchasing section etc.
5. To ensure customer satisfaction regarding all such orders.
6. To perform such other duties that may be considered required by the Customer Support Manager from time to time, to ensure the success of the department. If required assist other sections within the SS&D Section.
Minimum Requirements/Qualifications:
7. Previous Tender Experience would be advantageous.
8. Previous use of SAP and ESKER preferable.
9. Good verbal and written communication skills, demonstrated across all levels and functions.
10. Demonstrates strong organisational skills, capable of prioritising multiple tasks with different priorities.
11. The ability to thrive in a busy and pressurised environment.
12. Self-motivational.
13. Great attention to detail.
14. Ability to work to deadlines.
15. Strong IT skills.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.