Customer Service Adviser - Poole - £26,000 Our client is looking for a proactive and customer-focused Customer Service Adviser to join their team. This role involves managing key customer accounts, providing excellent service, and supporting the smooth running of the office through timely and accurate processing of orders and enquiries. Key Responsibilities: Manage key customer accounts and build strong client relationships Handle incoming calls and customer enquiries professionally Process and key in customer purchase orders accurately Cross-sell products to support current promotions Proactively contact customers with alternatives for out-of-stock items and resolve first-line queries Communicate effectively with internal teams to ensure orders and enquiries are fulfilled on time Complete additional customer service and sales tasks as assigned by the Office Manager General administration, electronic filing, and ad hoc duties as required Skills & Experience: GCSEs grade C or above in English and Maths NVQ or equivalent in Customer Service Strong communication and organisational skills Experience in telephone-based customer service and sales Proficient in Outlook and intermediate Excel Excellent understanding of customer needs with a proactive, solution-focused approach This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering an exceptional customer experience. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency