Main Purpose of Job
The Assistant Manager – Process will support the Head of Business Operations and wider team in ensuring that all operations are executed accurately and within required timeframes. This role plays a key part in enhancing operational efficiency and improving customer experience by designing, implementing, and monitoring processes across the department. You will join a professional and collaborative team during a pivotal stage of project development.
Key Responsibilities
* Lead, motivate, and support the team in line with Company Leadership Principles; deputise for the Head of Business Operations on HR, people management, and efficiency planning matters.
* Collaborate cross-functionally to design and optimise end-to-end staff and customer journey processes, driving improvements and implementing business change.
* Research, map, and refine processes to enhance the customer journey, working closely with Insight, BI, and Analytics teams to deliver effective improvement plans.
* Partner with IT to identify opportunities for automation and digitalisation to streamline operations and improve the customer experience.
* Develop and deliver clear, engaging reporting mechanisms to track and demonstrate progress against departmental objectives.
* Conduct regular performance appraisals, identifying development needs and implementing targeted improvement plans for team members.
* Ensure accuracy and attention to detail in all data exchanged with customers and production teams.
* Prioritise effectively under pressure, managing conflicting demands while maintaining high-quality outcomes and meeting tight deadlines.
* Build strong relationships across all levels of the organisation; demonstrate excellent interpersonal, verbal, and written communication skills.
* Maintain positive working relationships, while ensuring absenteeism and lateness are minimised within the team.
* Carry out additional reasonable duties as required, ensuring compliance with company policies, including Equal Opportunities, Harassment, Health & Safety, and Training.
Why Join O'Neills?
* Well-established and respected employer
* Great team culture with local roots and international reach
* Competitive salary and long-term career potential
* Real input into how systems and support processes are shaped going forward
Job Type: Full-time
Pay: £24,420.00-£40,000.00 per year
Experience:
* Management: 2 years (preferred)
Work Location: In person