TSB Bank Gloucester, England, United Kingdom
Job Title
Financial Support Consultant (12 month Fixed Term Contract)
Location
TSB Office Barnwood, Gloucester
Hours
9am – 6pm Monday to Friday and 9am – 1pm on a Saturday, including bank holidays. Full time working hours are 35 hours per week.
Salary
£26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
Closing Date
21 November 2025
Start Date
19 January 2026
Overview
At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community. We’re looking for people who are as passionate as we are about providing a brilliant experience to customers. At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.
How You’ll Make a Difference
As a Financial Support Consultant within our Financial Support telephone-based team you’ll spend your time helping people when they are experiencing money worries. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping our customers and our business at the most critical of times.
What You’ll Bring
* Excellent communication skills enabling active listening and empathy to engage customers effectively.
* Multi-skilled to carry out a variety of administrative and telephony customer service activities in line with TSB processes, procedure, standards and relevant external regulations.
* Ability to explore ways to support customers back to good financial health.
* Take ownership of complaints and resolve in line with TSB complaint handling policy, completing root cause analysis when required.
* Build strong relationships and find out exactly what customers need to create better outcomes.
* Deliver clear information and advice using TSB support tools, ensuring every customer gets the most out of the services offered.
* Commitment to continual development and helping customers in varying ways.
What We Offer In Return
* Base salary of £24,000 from day one, plus extra 9% (£2,160) cash or flexible benefits.
* Variable Pay Award – 5% (£1,200 on target) based on company performance.
* Company pension contribution up to 13%.
* 25 days holidays plus bank holidays.
* Private healthcare.
Selection Process
* Structured competency–based interview with the Hiring Manager and another team member.
* Interview questions may cover motivation, customer focus, inclusion, and dealing with challenging situations.
Inclusion Matters
We want our colleagues to feel at home here, no matter their background. Diverse teams help us deliver Money Confidence for everyone. In inclusion we stand as a Disability Confident Leader, ensuring eligibility for selection if minimum criteria are met.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Banking
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