Description Retail Manager At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. Role Overview To work within Sunderland football club store as the Store manager. To manage, motivate, lead and inspire your team to achieve common business goals. To drive your store forward, in order to increase revenue and maximise profit, and to take responsibility for growing and developing the retail business. How you will make an impact: Sales To maximise sales through effective management of your store team To drive KPI’s including footfall, conversion and AOV To adjust use of floor space to maximise sales potential To set and agree sales budgets with your line manager and perform regular reforecasts of said budgets Customers/Fans To ensure that your store provides the highest level of Customer/Fan service To develop skill gaps across team to ensure high NPS scores To deliver first class visual merchandising in your store and consistently do so To maintain the highest standards of presentation at all times Costs To regularly monitor and review all store-related costs across your store To minimise all areas of loss in order to maximise profitability To manage payroll within budgets set To put strict procedures in place in order to minimise stock loss for the business Security To ensure all company policies relating to transaction handling are adhered to To conduct four full audits per year Responsible for all aspects of security within your store, including subcontracted security guards To monitor all, till activity in your store and carry out regular security checks on all members of staff in order to minimise stock loss Operations Work with key head office stakeholders/functions to ensure appropriate replenishment to your store takes place, particularly during peak trading periods and around match days Work with the warehouse teams to ensure effective delivery schedules Provide best practice to ensure stockrooms are managed efficiently Marketing To work with the marketing team to ensure effective execution of product launches, events, POS and all other associated marketing activity. People Management To develop and manage all staff within the store To carry out performance management tasks in an effective and clear way To deliver all aspects of the people management calendar in a clear and professional way To carry out disciplinary, grievance and capability processes in an effective way What you bring to the team: Successful track record of retail management experience with proven track record of achieving target, maximising sales and growth Experience of working in a fast-paced high-pressured environment Ability to build strong relationships both internally, and with external partners Experience of effective allocation of resource The ability to manage with autonomy Experience of effective people management, development and succession planning Evidence of great merchandising skills Interests in football is desirable At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together. Where You’ll Work and What’s required: Sunderland football club fan store Black Cat House, Monkwearmouth, Sunderland SR5 1SU What’s in it for you: Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes. Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.