We are a TikTok-first performance agency specialising in TikTok Shop growth, content production, creator strategy, paid ads and live commerce. We partner with ambitious brands from homeware and beauty to health and nutrition, scaling revenue with a fully managed in‑house structure.
The Role
We’re looking for a Senior Account Manager with proven TikTok Shop experience to lead a portfolio of high‑growth e‑commerce brands.
This is a strategic, commercial and client servicing role. You will own performance across accounts, drive revenue growth, and ensure best‑in‑class delivery across all areas of the platform.
You will also play a key role internally, helping shape strategy, improve processes, and elevate overall client performance.
Key Responsibilities
Strategic Account Ownership
* Take full ownership of a portfolio of TikTok Shop clients
* Develop and lead topline growth strategies aligned to revenue targets
* Identify opportunities across:
o TikTok Live scaling
o Paid amplification
* Act as a senior strategic partner to clients, not just a point of contact
* Lead high‑level conversations around growth, performance, and investment
* Confidently manage expectations and challenge clients when needed
* Deliver clear, commercially‑focused reporting and insights
Performance & Commercial Focus
* Own account performance against revenue and profitability targets
* Analyse data across TikTok Shop, creators, and paid channels
* Continuously optimise strategies to improve ROI and scale efficiently
* Ensure margin is protected while driving growth
Cross‑Functional Leadership
* Work closely with internal teams across:
o Creator & Affiliate
o TikTok Live
o Content & Creative
o Paid Media
* Ensure all teams are aligned on strategy, priorities, and outputs
* Hold teams accountable for delivery and performance
Process & Team Contribution
* Contribute to improving internal processes and account management standards
* Support team members where needed
* Help shape how we scale accounts across the agency
What We’re Looking For
* 2‑4+ years experience in account management or performance marketing
* Hands‑on TikTok Shop experience is essential
* Proven track record of scaling e‑commerce brands via TikTok
* Understanding of:
o TikTok Live selling
o Content that converts
* Commercial mindset - focused on revenue, margin, and growth
* Confident communicator, able to lead senior client conversations
* Strong organisational and project management skills
Why Join Us
* Work at the forefront of TikTok Shop & social commerce
* Take ownership of high‑growth, high‑impact accounts
* Be part of a fast‑scaling agency with ambitious plans
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