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Graduate customer service administrator

Maidenhead
Chiltern Recruitment
Customer service administrator
Posted: 21 July
Offer description

Our client, a local business in Maidenhead, is looking for an administrator to join their dynamic team. You will be confident on the telephone, organised, and a team player. You do not need to have experience and we welcome all applications for this position. Candidates must be available immediately as my client has a new project imminently starting.

MUST BE A CAR DRIVER DUE TO THE LOCATION IN MAIDENHEAD


Responsibilities:

* Communicating with the Training team and Client delegate network, taking inbound calls/emails to assist with queries and bookings.
* Updating internal trackers and capturing data to assist the Team Leader with daily, weekly, and monthly reporting to the client.
* Assisting in the monitoring and maintenance of the central booking portal, ensuring sessions are booked accurately with the correct course allocation and covered by our team of trainers.
* Booking and confirming venues/locations, ensuring that each venue has the correct facilities for training.
* Creating and monitoring trainer expenses.
* Taking part in daily team meetings, bringing to the table accurate statistics and analysis of delivered training sessions.


Minimum Requirements:

* Have 1 year Administrative experience (Desired but not essential).
* Have outstanding communication (written and verbal) and interpersonal abilities.
* Have good general administration and data capture experience.
* Have excellent organisational and team-working skills.
* Have some experience with MS Office/Google Suite products such as Google Drive and Sheets.
* Have a ‘can do’ attitude and the ability to prioritise tasks and meet tight deadlines.
* Thrive under pressure in a busy working environment.
* Have excellent customer service skills and pride themselves on providing the highest quality customer service.
* Maintain a valid UK driving licence (Desirable).
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