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Join to apply for the IT Change Coordinator - Birmingham role at GBS
Department: Business Improvement and Customer Service
Location: Birmingham (On-site)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: The IT Change Coordinator will support the operational IT change need within the business. GBS has implemented a number of new systems and the focus of this role is to lead the continual improvement of these systems.
Main Responsibilities
About the Role:
Enforce change management processes, ensuring that all changes are properly evaluated, prioritized, documented, and approved before implementation.
Coordinate and facilitate the Change Advisory Board (CAB) meeting, working with delivery teams and key stakeholders to ensure that all changes are reviewed and approved based on their impact prior to implementation.
Oversight of the Incident, Major Incident, Change, and Transition management processes
Adopt ITIL best practices for incident, change, configuration and knowledgebase management.
Manages End-user satisfaction, service improvement programs, escalation & complaint management based on end-user feedback.
Requirements
About you:
Degree in or equivalent qualification
A minimum of two years’ experience delivering IT change management.
Knowledge of project and change management methodologies, including ITIL.
Knowledge of cloud-based Information Systems.
Strong communication skills. Experience delivering training to large user groups and senior stakeholders.
Good understanding of Microsoft systems and excellent general IT competence.
Desirable:
Experience of delivering training for IT Systems.
Knowledge of Higher Education.
Knowledge of the Operations environment.
End user training in a large corporate environment
Other Information
What We Offer:
25 days annual leave, plus 8 public holidays
1 day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
Perks@Work discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus
Employee Testimonial:
What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
#Indeedjune
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Information Technology
Industries Higher Education
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