Salary: £30,000 - 40,000 per year Requirements: Strong technical understanding of networking, infrastructure, and applications Experience working with Condeco (highly beneficial) Working knowledge of Microsoft 365 and Exchange Advanced knowledge of ADSL and WiFi technologies Strong IT Service management background Well-organized, proactive, able to work independently or as part of a team Responsibilities: Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) Follow the agreed ITIL processes and procedures, continually reviewing to find improvements Manage difficult situations with the business in a timely manner, communicating clearly and effectively Manage and measure ITIL processes such as SLAs, Incident, Change Management, Problem Management, Asset and Configuration Management, and IT Service reporting Technologies: Support ITIL Microsoft 365 Office 365 More: We are a large, complex organization seeking an experienced Technical Support Engineer / 1st/2nd Line Support Engineer to join our team on a permanent basis. This role offers the opportunity to work in a dynamic environment where continuous improvement is valued. We prioritize effective communication and teamwork while providing essential technology support across our infrastructure. last updated 8 week of 2026