Overview
Family Information and Advice Officer - MASH at Enfield Council
Reference Number: PEO-002214
Salary: Scale 6 £35,520 - £37,692
Advert closing date: 18/09/2025
Department: People
Location: Thomas Hardy House
Contract type: Permanent
Division: Multi-Agency Safeguarding Hub (MASH)
Hours Per Week: 36
Contract End Date: Not specified
Interview Date: 30/09/2025
Job Description
An exciting opportunity has arisen for a Family Information and Advice Officer within Enfield Children’s MASH.
Our MASH in Enfield is the Front Door for referrals into our Early Help Services and Children’s Social Care. We are a co-located service with several partner agencies who support our work with children, young people and their families. You would be joining an established and high performing team who are passionate about making a difference to the lives of Children and Families in Enfield. We are committed to high professional standards and continuous learning and development of individuals.
The purpose of MASH is to make timely, coordinated and proportionate enquiries to ensure vulnerable children are safe in respect of contacts received and that they receive the right support at the right time. One of the integral parts of completing an enquiry is working closely with partner agencies to assess risk, share information and make proportionate decisions jointly about the best way to safeguard and meet the needs of vulnerable children and families. Excellent verbal and written communication skills are required.
The responsibility of working with families where the decisions you make and the power of your influence can shape and change lives, can be difficult. You will have day to day access to experienced team members for consultation to support you in your role.
Enfield is situated in North London and is a culturally diverse borough. Its wards include both the 20% most affluent and deprived areas in the country, with a mix of industrial areas, residential and countryside.
You will be based in the bubbling heart of Enfield Town in a modern newly designed client facing service hub. The new office has bespoke areas for service users and is an environment which supports our smart working policy, surrounded by small businesses, bars, restaurants, a buzzing high street and shopping centre. We have good transport links into Central London and are easily accessible to the M25, A10 and A406.
This position presents a unique opportunity to join an ambitious service in a key role that supports the Council to deliver high quality services for children, young people, and their families.
We recognise that the people who work for us are our greatest asset, and we are committed to supporting staff in their work to fulfil their potential, including comprehensive training opportunities and personal/professional development. We are also committed to creating a more diverse and inclusive organisation and ensure that we harness the talents of all staff.
What you will be doing
1. Gathering comprehensive information as part of the MASH enquiry to effectively identify risk, protective factors and address safeguarding concerns in liaison with the Social Worker/Advanced Social Work Practitioner/Team Manager.
2. Provision of feedback to referrers on the outcome of the contact including where no further action has been taken to partner agencies, other organisations, and members of the public as appropriate and within timescale.
3. Ensuring relevant information is shared appropriately and in line with Data Protection legislation (GDPR) and Working Together 2023.
4. Provision of information and advice to professionals about resources and services that will meet the needs of children and families.
5. Working closely with the Social Workers/Advanced Social Work Practitioners/Team Manager to deal effectively with all enquiries from a variety of sources and to provide information and advice on safeguarding matters.
6. Liaising closely with MASH partner agencies to undertake enquiries and contribute to a seamless multi-agency, customer-focused response.
7. Ensuring that information is shared with partners in accordance with the information sharing agreement.
8. Working in partnership with internal and external partners to improve collaboration, coordination, and support within a multi-agency environment.
9. Effectively gathering and analysing sensitive and confidential data on the relevant database.
10. Maintaining accurate and up-to-date records in accordance with Data Protection legislation to enable statistical and management reports as required.
About you
Although there are no specific qualifications required for these roles, previous experience in working with children and families would be beneficial. You would need excellent verbal and written communication, organizational, and analytical skills. You need to have experience of being able to work effectively as part of a team, be able to manage competing demands and have the ability to work well in a high-pressure environment.
If you’re looking for interesting opportunities to further your career or want to contribute to integrated multidisciplinary working for the wellbeing of children, and if you are a motivated and enthusiastic practitioner then we would love to hear from you; we could be your next step!
Contact Details
If you would like to know more about the role, please contact Claire McCutcheon at Claire.McCutcheon@enfield.gov.uk on 0208 132 0445 or Michelle Boreland at Michelle.Boreland@enfield.gov.uk on 0208 132 0194 for an informal discussion. If you have any difficulties accessing this information, please contact Andy Kingsbury, Recruitment & Onboarding Advisor on 0208 078 5976 or andy.kingsbury@enfield.gov.uk
Enfield’s Social Care Centre of Excellence confirms our commitment to creating and maintaining an environment for new and existing staff to be the best and deliver high quality social work to our most vulnerable children and young people. For more information please visit https://new.enfield.gov.uk/centreofexcellence/about-us/ The authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.
We reserve the right to close this vacancy once a sufficient number of applications have been received. We do not see your name or title when shortlisting; this is to build a more talented and diverse workforce. Do not include your name on CV/Statement.
Benefits and Additional Information
* An excellent pension through the Local Government Pension Scheme (LGPS).
* Up to 32 days annual leave plus eight public holidays and extra day off at Christmas.
* Remote and office-based working arrangements.
* Interest-free season ticket loan.
* Career development and training opportunities.
* Employee Assistance Programme for staff and family.
* Health and leisure discounts and cycle to work options.
* 1 month's paid sabbatical for registered Social Workers in Children's Social Care.
* Regular supervision.
* Welcoming, modern offices and good transport links.
We are passionate about our people and our community. We encourage flexible working and invite you to learn more about this at Enfield Council.
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