EUROPEAN CREDIT CONTROL MANAGER JOB OUTLINE: Location: Theale Office, Reading Working Arrangement: Hybrid - 3 days a week in the office Reports to: FP&A Director THE POSITION: To lead and manage the European credit control function, overseeing the day-to-day operations of the credit control function, ensuring timely collection of receivables, minimising credit risk, alongside building and maintaining strong customer relationships. This role leads a team of credit controllers, ensuring adherence to company policies, accurate reporting, and continuous process improvement. Collaborate closely with Heads of Sales to develop proactive credit strategies and solutions that support revenue growth while safeguarding financial health. The role drives operational excellence and compliance across multiple markets while embodying OUR WAY: Grow Together, Proactively Collaborative, Positive Impact, Customer Focused, and Integrity Always ROLE ACCOUNTABILITIES: Team Management Develop, coach, lead and motivate a high-performing credit control team. Foster a culture of continuous improvement and shared success. Conduct monthly 1-2-1’s with team members to provide constructive feedback, celebrate achievements, develop, support and set forward-looking goals that drive continuous improvement and growth. Work closely with all relevant departments to resolve disputes and align on credit policies. Internal/External Customer Engagement Develop & Maintain strong relationships with key customers, ensuring a professional and solution-oriented approach to collections. Work closely with all relevant departments to resolve disputes and align on credit policies. Processes Drive automation and efficiency initiatives to enhance credit control performance. Align processes with the European Sales Administration Manager to ensure clarity of responsibilities and consistency across functions. Align European policies and processes. Lead and implement process improvements within the credit control team. Compliance & Reporting Prepare and deliver mid-month and month-end receivables reports (credit limits, payment terms, overdue debt). Produce ad-hoc reports to support management accounts, bad debt provisioning, and ledger trends. Ensure adherence to company policies, legal requirements, and audit standards. Provide accurate reporting and insights to senior management. Credit Control Act as the main point of contact for credit insurers and senior finance stakeholders. Maintain strong cash flows through efficient collections and ledger management. Oversee credit applications, credit limit reviews, and portfolio management. Handle problem accounts, receiverships, and liquidations. Manage direct debit collections and release of orders held for finance approval. Liaise regularly with Sales leadership and Area Managers. Cash Management Daily bank transaction downloads and multi-currency allocations. Post and allocate direct debit receipts and ensure cash reconciliation. EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED: Proven experience in credit control management within a multinational environment. Strong knowledge of European credit regulations and practices. Excellent leadership, negotiation, and communication skills. Ability to work cross-functionally and positively influence stakeholders. A second language would be an advantage Line management experience would be an advantage Attention to detail and accuracy Strong organisational skills (planning, scheduling and monitoring) Analytical thinker Works well within a team Ability to manage relationships both internally and externally Strong Excel skills are required (pivot tables and lookups), and previous experience with NAV BC system is preferable but not essential. Ability to work with confidential and sensitive information THE PACKAGE: Competitive benefits package THE COMPANY: Roland Europe Group Ltd Roland is a world leader in the design, manufacture and distribution of electronic musical instruments such as keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in good behaviours including, support, acceptance, and hard work and try to provide room for personal development for everyone. At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.