Night porter

Night Porter
22:30 to 07:00
5 Days from 7 days shift pattern

Situated in beautifully landscaped parkland, my clients 250 bed Hotel offers bright and airy event spaces perfect for conferences, meetings and events, weddings and special events. There is also a health spa, swimming pool and golf course.

The role
You'll maintain an optimum and exceptional level of customer care and service to both internal and external customers, whilst staying fully conversant with the hotel, the company product, and facilities.

You'll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You'll also carry out regular check / patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained.