Travel Passenger Officer Permanent Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Work base - Across Birmingham and hybrid working The Children and Young Peoples’ Travel Service (CYPTS) provide 6,000 children and young people for whom without transport provision would not be able to attend education. As a Travel Passenger Officer, you will be responsible for Passenger Assistant allocation and co-ordination. You will be responsible for supervising and deploying Passenger Assistants, an agile 400 workforce. You’ll will work closely with parents, schools and our transport operators to give our children and families a first-class service. You’ll have a good understanding of the challenges faced by children and young people with special educational need and their families. Using your skills in information gathering, great communication and getting good resolutions, you’ll put children and families at the heart of what you do. The role will offer hybrid working with travel across Birmingham. As a Travel Passenger Officer there will be a requirement to travel to school sites, transport operator sites and travelling on school routes where required Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. For any informal enquires please contact: Sarah Norman travelpassengerteam@birmingham.gov.uk We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.