Job reference 337069 Starting salary: £40,970 plus 10% annual bonus potential 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates Contract: Permanent, full time Location: Royal Mail Midlands Super Hub, Drift Drive, Crick, NN6 7GZ Please note this role is fully office based At Royal Mail, we’re proud of our history and excited about our future. Learning and development play a vital role in helping our people deliver for customers every day. We’re now looking for an Academy Operations & Experience Manager to lead the day-to-day facilities, operations and on-site experience of our Midlands Academy Super Hub and seven satellite academy sites across the UK. This is a highly visible role at the heart of our learning operation, with significant responsibility for facilities management, ensuring our academies are safe, compliant, welcoming and fully equipped to support colleagues at every stage of their development. About the Role As Academy Operations & Experience Manager, you’ll act as the front of house and facilities lead for the Midlands Academy. You’ll be responsible for the effective management of academy buildings, learning spaces, technology and onsite services, creating a seamless and professional experience for colleagues, partners, suppliers and senior leaders alike. You’ll oversee daily operations, manage facilities and estates suppliers, support learning delivery and large-scale events, and ensure all academy environments are operationally ready, well maintained and compliant at all times. You’ll also host senior leaders and VIP visitors, acting as a trusted partner to ensure every visit and event runs smoothly, safely and to a high professional standard. What You’ll Be Doing • Acting as the single point of accountability for academy facilities and operations, supporting learning delivery and large-scale events • Managing day-to-day facilities management and onsite operations across the Midlands Academy Super Hub and seven satellite academy sites • Ensuring academy buildings, training rooms, breakout areas and communal spaces are safe, compliant, clean, well maintained and fit for purpose • Building strong working relationships with Estates, IT, Security, Health & Safety and Operations to ensure training environments are always ready for use • Managing service providers including cleaning, security, catering, AV, room setup and specialist learning suppliers • Leading the coordination of space planning, room configuration and logistics to support learning programmes and events • Supporting and hosting VIP visits, senior leaders and external customers, ensuring facilities and services meet high standards • Leading technology, facilities and estate improvement projects that enhance the learner and visitor experience • Proactively identifying risks, resolving operational issues and driving continuous improvement across academy facilities • Reviewing learner and stakeholder feedback to improve courses, facilities, and overall academy experience • Ensuring large-scale events are delivered safely, compliantly and smoothly, in line with health, safety and estate standards What We’re Looking For We’re looking for someone who takes pride in operational excellence, enjoys variety, and can confidently manage facilities, suppliers and stakeholder expectations in a fast-moving environment. You’ll bring: • Proven experience in facilities management, estates or site operations, ideally within a multi-site environment • A strong understanding of building operations, compliance, health & safety and supplier management • Excellent planning, problem-solving and organisational skills, with the ability to manage multiple priorities • A customer-focused, service-led mindset, committed to delivering high-quality experiences for learners and visitors • Strong communication and relationship-building skills, with confidence working with senior leaders and diverse stakeholders • A proactive, flexible and resilient approach, comfortable working with ambiguity and operational challenges Why Join Royal Mail? • Play a key role in shaping the learning environments and facilities experience for colleagues across the UK • Work in a varied, visible role with exposure to senior leaders and strategic estates and learning projects • Be part of a business with a clear purpose, strong values and a national footprint • Opportunity to make a real impact through service excellence, facilities leadership and continuous improvement Extra Benefits • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave • Supportive and generous company sick pay • Funded Dental – As a manager you are eligible to a level of employer funded dental insurance* • Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years* • Benefits Account – You will have access to your personal benefits account on our ‘My Bundle’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle. • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. *Available only to permanent employees Next Steps The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. Trust is the foundatio n of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: Monday 4th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached. LI-Hybrid LI-POST LIMRT