Salary: £30,000 - 45,000 per year Requirements: Minimum of 2-3 years of experience in a technical support, customer success, or IT role, preferably with a focus on software integrations or API support Experience with SaaS platforms and third-party integrations Knowledge of RESTful APIs and web services Strong interpersonal and communication skills with a customer-first mindset Ability to simplify complex technical concepts for a non-technical audience Must be a UK resident Responsibilities: Serve as the first point of contact for customers integrating third-party products with our systems Provide expert guidance, resolve issues, and ensure a smooth integration process Diagnose and resolve technical issues related to third-party integrations, working closely with internal development teams and external partners Integrate APIs using tools like Postman, Grafana, and SQL Database Work closely with product managers, developers, and third-party vendors to ensure integration compatibility Provide training and technical support to customers and internal teams on the use and maintenance of third-party integrations Identify opportunities for process improvements in integration support and contribute to the development of best practices Technologies: API Grafana Support Postman SQL Web More: We are a leading provider in the payments and finance industry, committed to delivering innovative products and exceptional customer experiences. Our team partners with various third-party vendors to provide seamless integrations that enhance our core offerings and drive customer success. This role is based in South Cambridgeshire with the flexibility of a hybrid work model. Join us and make a real impact on growth and customer success. last updated 9 week of 2026