Job Description
We are working with a specialist criminal defence practice in Rochdale who are seeking a highly organised Practice and Operations Manager to oversee daily operations, ensure regulatory compliance, and support a talented legal team working on motor offence and general criminal defence matters.
Core Responsibilities:
Operational Management:
* Oversee day-to-day office operations, diary coordination, and resource planning.
* Streamline file handling and ensure smooth case progression.
* Implement and optimise legal tech tools (e.g. LEAP, DPS).
Compliance & Regulatory Oversight:
* Maintain SRA, GDPR, AML, and Lexcel-related compliance.
* Manage training records, CPD logs, and staff supervision.
* Conduct risk assessments and prepare for audits.
Billing & Finance
* Oversee legal aid billing, duty solicitor income, and time recording.
* Assist in budgeting and financial performance tracking.
* Manage supplier relationships and contracts.
Team & Staff Management
* Recruit, train, and support admin and junior legal staff
* Monitor workloads and allocate cases effectively
* Handle HR processes, performance reviews, and team development
Client Service & Reputation
* Monitor client satisfaction and manage feedback
* Coordinate local marketing, online reputation, and referral partner relationships
* Assist in handling complaints and improving service delivery
What they are looking for:
* Minimum of 2/3 years' experience in legal operations, or a practice management role.
* Strong organisational skills and time management skills.
* Calm, professional communication style.
* Hands-on, solution focused mindset.
* Experience with legal aid processes is a plus.
If you are interested in this Criminal Defence Operations Manager role in Rochdale, offering excellent progression as the firm expands, working within a supportive and close-knit team, we encourage you to apply. You can contact Nadine Ali at Sacco Mann for further information or apply to this advert.