Job Overview
Reporting to the Managing Director, this new role will be responsible for providing operational leadership and coordination across four interdependent teams – Client Advisors, Training Coordinators, Marketing and Accounts, to ensure smooth, efficient and high-quality delivery of services to our clients.
This is a hands-on role with responsibility for overseeing day-to-day office operations, ensuring that workflows, communication, and systems between teams run seamlessly.
Duties
Provide day-to-day leadership and direction, setting clear expectations, managing workloads, and monitoring performance to ensure team objectives are achieved.
Fostering a positive, collaborative office culture built on accountability and teamwork
Oversee office systems, processes, and workflows, ensuring they are efficient, integrated, and consistently applied across all teams.
Monitor capacity and resource allocation across teams, adjusting priorities as business needs change, ensuring the timely flow of information between teams, management, and external stakeholders.
Oversee all teams to ensure a seamless client journey from enquiry through booking, delivery, and aftersales support.
Act as escalation point for client issues, ensuring timely and professional resolution.
Monitor feedback and identify opportunities for improving the client experience.
Work closely with senior management to align business objectives with team actions and measurable outcomes.
Ensuring continuity between office, trainers and field-based operations.
Collaborate with Marketing to ensure campaigns, communications, and promotions are aligned with business and client needs.
Encourage learning, cross-training, and development across the teams to build resilience and flexibility.
Requirements
Proven experience in office management, operations, or a team leadership role.
Track record of leading and coordinating multiple teams or functions.
Experience in a service-based business, with a focus on client service and operational efficiency.
Demonstrated ability to manage workflows, schedules, and resources in a busy office environment.
Strong organisational and planning skills, with the ability to manage competing priorities.
Excellent communication skills, both written and verbal.
Confident in using office systems, databases, and Microsoft Office applications.
Experience in the training industry would be an advantage as well as dealing with external regulatory or accreditation bodies
Job Types: Full-time, Permanent
Ability to commute/relocate:
* Craigavon BT62 1UH: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work Location: In person