Overview
Tesco UK • Haywards Heath • Permanent • Apply by 19-Sep-2025
Availability Window
Days From time To time Sun 06:00:00 23:00:00 Mon 06:00:00 23:00:00 Tue 06:00:00 23:00:00 Wed 06:00:00 23:00:00 Thu 06:00:00 23:00:00 Fri 06:00:00 23:00:00 Sat 06:00:00 23:00:00
Pay and hours
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
The role is customer-focused, and Tesco is committed to a great shopper and colleague experience.
Responsibilities
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
What is in it for you
* There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
* We take your development seriously, so this is a great place to get on in your career. You’ll have ongoing learning opportunities, and access to award-winning training
* It’s an inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues
* Your voice matters, and we’ll always welcome and listen to your ideas and opinions
* We put your wellbeing first, and support is always available if you need it
* Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company
Our benefits include:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard
* Access to free wellbeing services with resources to support mind, body and life
* Life cover of five times your pay and a pension with matching contributions up to 7.5%
* Flexible benefits from discounts, shares, and cycle to work schemes
* Uniform provided and policies to support you for life’s moments
* Access to colleague networks for diverse backgrounds
* More information available about benefits from additional links in the original posting
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
* Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries
* Making sure the store is always clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere, inclusive of everyone
* Providing great customer service, by listening to our customers and putting them first
* Keeping the team well-informed and up to speed on communications, changes or updates
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
* Coordinating store improvements and removing obstacles to great service
* Following health and safety routines and procedures, and ensuring colleagues do the same
* Recognising and celebrating colleagues providing great service
You will need
* To be a great role model by always giving thoughtful customer service
* To build strong relationships with colleagues to create a positive and inclusive team atmosphere
* To be a clear communicator and keep the team well-informed
* To be comfortable taking the lead and overseeing the store in the absence of the Manager
* To be a good decision maker and flexible in approach
* To be motivating and able to inspire the team to deliver beyond expectations
* To be curious and always look for ideas to serve customers, communities, and the planet better
About us
Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."
Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and be themselves at work. Everyone’s Welcome.
We are proud to be a Disability Confident Leader and offer an inclusive recruitment process. For accessibility support, please refer to the information provided in the original posting.
Important notes
Tesco will recruit individuals who have passed the school leaver’s age. The school leaver’s age information varies by country. We can consider flexible working and will provide information on availability during the application process.
We can accept candidates over 18 if the role requires early or late hours or involves specific areas such as warehouse or other roles. Some roles may close earlier than the advertised end date to manage applicants. Feedback is provided to those who attend interviews.
For more information about us please visit www.tescoplc.com
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