Furniture Village - Admin Manager
£48,000 OTE £52,800 - Competitive Pension, Family Partnership & much more.
Dartford - 40 Hour Contract - Working 5 days a week - Monday - Sunday on a rota'd basis.
Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village - the UK's largest privately‑owned independent furniture retailer.
About Us
Furniture Village is a family‑owned business founded in 1989 by our Chief Executive Chairman. For over 30 years' we've been manufacturing, selling, delivering and assembling high‑end furniture at the best price. At the heart of everything we do is a commitment to getting it right.
Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world‑class service to homes across the UK, and we deliver it with care.
Your Role
* Actively support the team in delivering the 7 Steps of Customer Fulfilment.
* Ensure all customer service interactions and communication by members of the team are polite and courteous.
* Ensure the swift and satisfactory resolution of any complaints or queries and affect change to avoid repeat occurrence.
* Champion a customer‑centric culture through coaching and performance management, building team awareness and understanding of goals while support improvement in service.
* Manage all supplier related activities and communications.
* Ensure high standards of organisation, tidiness and cleanliness inside the admin office.
* Act on any requests from the CSC system, e.g., booking out exchanges, pre‑booking from the NDC pick list, checking parts are in the fulfilment centre.
* Maintain an effective relationship with your GM ensuring regular communication and a commitment to drive for results i.e., working together to solve problems.
* Drive performance and operational results by analysing KPI data and reports, identifying opportunities to improve productivity, and implementing targeted actions to maintain and enhance performance.
* Ensuring your team obtain outstanding balance payments from all customers prior to delivery or checking for Interest Free Credit arrangements as applicable.
* If arranging part deliveries, ensure all your experience specialists take the correct monies to ensure enough deposit is held on the remaining part of the order.
* Communicating clearly and confidently with your team.
* Following health & safety procedures at all times.
* Making a difference every day to the customer experience.
Our Benefits
* Competitive package: £48,000 plus up to 10% bonus.
* Work for an award‑winning, family‑run business
* Annual Family Partnership celebration - recognising YOU! (eligibility for the benefit will begin upon completion of 1 years' service).
* Innovate & Grow: clear career path, full training and personal development opportunities
* Staff discount
* 24/7 medical support, health insurance and Perkbox benefits
* 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service.
Our Ideal Candidate
* You want to be here, want to do well, and want to be heard.
* A team player with a strong work ethic.
* Reliable, organised and confident in managing a team through a variety of tasks and challenges.
* Comfortable using systems and following processes with confidence in problem solving.
* Proud of your work and passionate about doing things right.
A Great British Success Story!
At Furniture Village, we achieve together, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!
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