Job Description
Are you ready to take a leading role, overseeing out team based at the London offices of one of the world’s largest and most respected international banks? This is an exceptional opportunity for an experienced Workplace Community Manager to shape and elevate the visitor and workplace experience within a high-profile corporate environment.
We are seeking a confident, strategic, and people-focused leader to ensure this flagship site continues to set the benchmark for service excellence.
Key Responsibilities
* Act as the primary point of contact and escalation for the General Manager and Senior Portico leadership team.
* Provide strategic oversight of all Portico services on-site, ensuring consistently high standards across Front of House, Back of House, Reception, Client Meeting Suites, Internal Meeting Rooms, Executive Offices, and Client Floors.
* Manage staffing resources to ensure full and effective coverage across all service areas.
* Create, implement, and maintain Standard Operating Procedures (SOPs) for all service functions.
* Build, maintain, and develop strong relationships with key stakeholders to understand their needs and translate them into service delivery improvements.
* Collaborate proactively with client teams on key projects and initiatives.
* Deliver services in line with contractual KPIs and SLAs.
* Conduct regular audits to ensure service quality and compliance.
* Produce comprehensive monthly client reports covering all aspects of service performance.
* Address service issues promptly and effectively, ensuring client satisfaction.
* Foster a strong “one team” culture in partnership with BaxterStorey.
* Maintain a strong security mindset, ensuring adherence to access control policies and confidently challenging non-compliance.
* Contribute to project work related to future co working and workplace developments.
* Attend relevant meetings and provide clear, insightful service updates.
Hours: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri
Salary: £47,940
If you’re a polished, people centric leader who thrives in a premium corporate environment, we’d love to hear from you. This is your chance to make a meaningful impact at one of the most prestigious banking sites in London.
Qualifications
Personal Attributes
* Confident communicator with the ability to engage effectively at all levels.
* Strong interpersonal skills, able to build trust, rapport, and positive relationships.
* Demonstrated leadership behaviours with the confidence to bring forward ideas and suggestions.
* Exceptional customer service mindset with a proactive, polished, and professional approach.
* High personal presentation standards and impeccable attention to detail.
* Strong sense of ownership and accountability, with the drive to see issues through to resolution.
* Flexible, organised, and able to prioritise effectively in a fast-paced environment.
* Strategic thinker with strong problem solving abilities.
Skills & Experience
* Proven leadership experience within a 5 star corporate environment or similar high end service setting.
* Background in client or guest services, ideally within a large, complex organisation.
* Track record of leading large, diverse, and dynamic teams.
* Experience managing and developing leadership roles.
* Demonstrated ability to lead teams through periods of change.
* Strong understanding of how daily performance aligns with SLAs and KPIs.
* Experience with audio visual and conferencing equipment is highly desirable.
Additional Information
What's in it for you?
* Excellent holiday allowance
* Pension contributions,
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme.
* 24-hour personal helpline for employees, providing counselling & information services.
* Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Our Training Academy provides excellent training and development opportunities for our people.