KEY DUTIES AND RESPONSIBILITIES INCLUDE:
• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance
• Undertake the range of clerical and reception duties required by the post
• Perform various cash teller functions and financial duties in line with regulations
• Record and provide statistics regarding income, users, equipment, materials and resale
• Ensure satisfactory handling of booking applications and confirmations
• Demonstrate an in-depth understanding of the High Life membership scheme and actively contribute to the promotion of the package
• Administer the High Life membership scheme and the MRM system
• Maintain and improve established administration systems
• Process orders and raise invoices through the allocated financial/procurement systems -Oracle and Pecos
• Produce and maintain documents and spread sheets using Microsoft Office software
• Provide information to the public regarding activities and timetables in person and by telephone
• Display and monitor current information regarding activities and timetables on customer notices and display boards
• Carry out the banking of facility income and maintain adequate levels of change for business
• Deliver a high standard of customer service and maintain company dress code and standard
• Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures. To remain up to date with these procedures and requirements
• Undertake training in any aspect of facility procedures as required
• Administer the lost property procedure
• Keep reception areas clean and tidy
• Liaise with the Supervisors on the day-to-day operation of the facility
• Maintain security of the reception at all times, adhering to data protection policy and ensuring confidentiality is preserved
• Bring to the attention of the manager any improvements that might increase the effectiveness or efficiency of the centre
• Pursue continuous professional development and contribute to the continuous improvement of leisure team and High Life Highland as a whole
• Attend and undertake any training online or in person
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the leisure team
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