Job Description Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment.. \n \n \n \n General Manager – Mercure Dartford Brands Hatch Hotel & Spa \n We are seeking a visionary and Commercially astute General Manager to lead this dynamic property.
The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination. \n \n Implement and monitor service protocols that consistently exceed guest expectations \n- Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner \n- Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue \n \n Commercial Experience \n- Analyse performance metrics and implement strategies to improve R E V P A R, A D R, and occupancy \n- Partner with Sales & revenue functions to promote the hotel, Leisure club, M& E, across leisure, corporate, and event segments \n- Build strong relationships with local businesses, B I D’s, suppliers, and community stakeholders \n \n Proven success as a General Manager or senior leader in a 4 property \n- Strong financial acumen with expertise in budgeting, forecasting, and P& L management \n- Degree in Hospitality Management, Business Administration preferred \n- Certifications in Revenue Management)\n- Competitive salary with performance-based incentives \n- Opportunity to lead a landmark property and spa facilities \n- Be part of Accor – a global hospitality leader with over 5,000 properties worldwide \n- Discounted room rates for you and your loved ones at Accor hotels worldwide \n- Company pension scheme \n- 28 days holiday (increasing to 33 with service)\n- Free on-site parking and meals during shifts \n- Career development opportunities within Accor and the Hotel group including Marriott, I H G and Best Western Hotels.
\n If you are ready to take the next step in your revenue career and join a company that values innovation, performance, and people—please submit your C V and cover letter online. \n Keywords: General Manager, Location: