Gifting & Sales Advisor (12 Hour Contract)
Join to apply for the Gifting & Sales Advisor (12 Hour Contract) role at KATIE LOXTON INC
THE OPPORTUNITY
Are you passionate about heartfelt gifting and helping customers celebrate life's special moments? At Joma Jewellery and Katie Loxton, we’re looking for a Gifting & Sales Advisor who brings energy, care, and storytelling to every interaction. This is a unique opportunity to make a huge impact in our first‑ever owned flagship retail store in Milton Keynes Central.
As a true brand ambassador, you'll create unforgettable experiences by delivering exceptional service and thoughtful recommendations. With a deep understanding of our beautiful collections and bespoke personalization services, you'll help customers discover the perfect piece for any occasion.
This role includes full training in personalization offerings such as monogramming, embroidery, engraving, and fitting personalized charms to bracelets, giving you the skills to add a special touch to our products. You will play a key role in shaping a warm, welcoming store atmosphere by taking pride in every detail and becoming a confident personalization specialist. If you love accessories and jewelry, are friendly, passionate, and enjoy providing an excellent customer experience, we'd love to hear from you. Overtime is available over peak periods as per business needs.
BEHIND THE BRANDS
We're a family‑run, entrepreneurial company with an exciting pace of life and a bright, friendly team. We are passionate about creating stunning products with a personal touch and innovating behind the scenes. We value creativity, collaboration, and integrity.
How You’ll Contribute
* Deliver an exceptional, friendly, and heartfelt customer experience at all times.
* Build genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
* Share product stories with confidence, highlighting unique materials, messages, or collection inspirations.
* Provide clear guidance on personalization options, pricing, and turnaround time.
* Handle customer queries and transactions with professionalism and care.
* Ensure every customer interaction feels memorable and brand‑led.
* Act as a personalization specialist, confidently operating personalization equipment and ensuring a high‑quality finish.
* Guide customers through bespoke gifting offerings and experiences.
* Ensure the personalization area is clean, well‑stocked, and compliant with safety procedures.
* Follow all training and operational guidelines to operate personalization machinery safely and efficiently.
* Suggest meaningful add‑ons and upsell opportunities.
* Maintain strong knowledge of current collections, bestsellers, and seasonal launches.
* Use storytelling to communicate product USPs and help customers make confident gifting choices.
* Proactively suggest additional items to complete a gift or enhance the customer experience.
* Keep the shop floor, till area, and personalization station tidy, presentable, and fully stocked.
* Support daily replenishment and stockroom organisation where needed.
* Follow display guidelines to showcase products effectively.
* Work collaboratively with team members to ensure smooth operations and a positive team culture.
The Talent You’ll Bring
* Previous experience in retail, hospitality, or a customer‑facing role.
* A passion for delivering outstanding customer service with energy and empathy.
* Confidence in speaking to customers, sharing stories, and offering tailored advice.
* Interest in fashion, accessories, jewellery, or gifting.
* Ability to operate simple machinery or follow hands‑on processes (full training provided).
* Strong attention to detail and pride in quality presentation of products.
* Positive, team‑oriented attitude and a flexible approach to shifts, weekend work, bank holidays, and peak trading periods such as Christmas.
Perfectly Packaged
* An hourly rate of £12.25
* 25 days holiday rising to 27 with length of service, plus bank holiday
* A broad benefits package including a generous staff discount across both our brands.
* Opportunities to make an impact and learn and develop further.
* An innovative and friendly workplace with a proud team culture.
Our Commitment to Equality and Diversity
We know that part of our growth comes from hiring a diverse team and encouraging everyone to be their authentic selves. We do not hire based on culture, preferences, or personalities; it's what you bring to the team that counts.
We strive to improve our ways of working to be more inclusive, diverse, and equal, encouraging all team members to bring their ideas to the table.
Location: Milton Keynes, England, United Kingdom
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