Resident Liaison Officer (RLO) – Social Housing Roofing Programme
Location: Swindon
Salary: £32,000–£35,000 plus package
Contract Type: Full-Time, Permanent
About the Company
Our client is a well-established contractor specialising in social housing maintenance and external improvement works. They are delivering a large-scale roofing replacement programme across occupied properties in Swindon and are now recruiting an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the works.
Role Overview – RLO
This is a key RLO role acting as the link between residents, site management, operatives, and the client. As the Resident Liaison Officer, you will ensure residents are fully informed, supported, and engaged before, during, and after roofing works are completed.
The RLO will play a vital part in maintaining positive relationships and helping deliver the programme smoothly in a live, occupied environment.
Key ResponsibilitiesResident Communication & Support (RLO Duties)
1. Act as the main point of contact for residents during roofing works
2. Explain programmes, timelines, scaffolding requirements, and potential disruption
3. Carry out home visits, drop-in surgeries, and resident meetings
4. Provide additional support to vulnerable residents
5. Manage and resolve resident queries and complaints effectively
Project Coordination
6. Work closely with Site Managers and operatives to coordinate access and appointments
7. Maintain clear and accurate communication records
8. Carry out property and site visits to monitor progress and resident satisfaction
Community Engagement
9. Build strong relationships between residents, contractors, and the client
10. Represent the project in a professional and approachable manner as the on-site RLO
11. Support resident feedback and engagement initiatives
Administration & Reporting
12. Log all resident interactions and issues
13. Provide regular updates on resident engagement and satisfaction
14. Track issues to ensure timely resolution
Requirements
15. Previous experience as a Resident Liaison Officer / RLO, or in a housing, customer service, or community-facing role
16. Strong communication and people skills
17. Confident handling sensitive and challenging situations
18. Good organisational and IT skills
19. Full UK Driving Licence (company vehicle provided)
What’s on Offer
20. £32,000–£35,000 salary
21. Long-term social housing roofing programme in Swindon
22. Supportive and established project delivery team
23. Training, development, and progression opportunities
How to Apply