Job Description
Overview
Arcus FM are recruiting for an Account Manager who will take responsibility for the management of a key account, including oversight of operational field teams and helpdesk to ensure excellent customer service in delivering against the contract SLA’s and commercial arrangements.
Responsibilities
The Account Manager will assist the Business Unit Leader in the execution of a cohesive operations strategy that supports the business plan, while being accountable for ensuring the contract delivers to budget and margin targets. Other responsibilities include;
1. Accountable for key measures within contract – SLA’s and KPI’s and suggest improvements as necessary.
2. Ensure continuous development and performance improvement over the life of the contract.
3. Contribute to the decisions made by senior management team to ensure the future success of the strategic vision of operations within the organisation.
4. Accountable for the delivery of all services within scope across the portfolio
5. Undertake regular meetings with Client and review the services being provided to ensure value for money and service excellence are being delivered.
6. Develop and build long-term relationships with client management and key stakeholders, delivering value and great servi...