Our client is looking for an experienced Policy Servicing Administrator to join their Wealth Management team in London. This will be a hybrid role with three days in the office.
Responsibilities:-
* Achieve a comprehensive understanding of the Policy Servicing process and assist in developing where necessary.
* Ensure the correct threads and tasks are activated in X-Plan where appropriate, resultant in the use of correct template processes.
* Receive letters of authority, sending same to the relevant providers and ensuring receipt of all requested information, in writing. Completion of checklist
* Update X-Plan accurately and in a timely fashion with Plan information.
* Update X-Plan accurately and in a timely fashion relative to Client Fact Finds.
* Update X-Plan accurately and in a timely fashion relative to client records.
* Ensure all documents/e-mails are attached to X-Plan against the correct Plan and under the correct type and sub-type.
* Respond to queries and information requests from the Paraplanners/Advisers and clients.
* Deal with changes of address in the appropriate way.
* Deal with client terminations in the appropriate way.
* Deal with changes of bank details in the appropriate way.
* Ensure the tax return process is accurate and fully adhered to.
* Ensure that the new leads process is adhered to and all tasks are updated on X-Plan.
* Deal with payment queries
* Attaching incoming post to X-plan and updating plan if necessary
* Deal with changes to Trusts/Nominated Beneficiaries.
* Respond to postal queries, such as failure of direct debits or client reviews.
* Deal with the process following a deceased/terminated client.
* Accurately record all time charges.