At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone, and online - but don’t worry, you will be trained on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers, working closely as a team.
We need a Customer Representative for our branch in Carlisle. This is a permanent, full-time role, 35 hours per week, Monday to Saturday.
More rewarding. From 1 July 2025, salaries for this role will increase to £25,250.
If this role is advertised as part-time, the salary will be pro-rata.
You’ll need to be within a 45-minute commute of the branch you’re applying to work in. The good news is, whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. If the location you’re considering is outside the 45-minute radius, please check our other vacancies that are closer to you.
Your training will be based virtually in branch.
Our training pathway is designed to ensure your success in the role. The first 3 weeks are crucial to your career journey with us. During this period, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date. Please apply promptly.
What you’ll be doing
Each branch is unique, and we work together to have the best version of our branches!
What can’t a Customer Representative do? The great part about this role is its versatility. You will work on the counter completing transactions, educating customers on our digital services, and promoting easier ways to bank with us. A large part of the role involves dealing with customer queries through various channels, including online and via phone.
We continuously build our knowledge to ensure we can answer all customer queries. They are the most important part of our day.
About you
We’re interested not only in your experience and skills but also in who you are as a person. Our customers are diverse, and we want our employees to reflect that diversity.
Are you someone who genuinely wants to make a difference for our customers? Working for a building society, you will have the opportunity to positively impact lives. You’ll guide customers through online banking, discuss our range of services, and adapt your style to meet their needs. Comfort with digital tools and applications is essential.
We are the front line in protecting our customers and building our society.
Our customer-first behaviors are core to how we work:
* Feel what customers feel - Empathize with customers by stepping into their shoes, using feedback and insights to understand their needs, and making decisions with them in mind.
* Say it straight - Be honest and direct, sharing diverse perspectives openly to reach the best conclusions, using language everyone understands.
* Push for better - Challenge the status quo, take responsibility for continuous improvement and personal development.
* Get it done - Prioritize impactful actions, be decisive, and take accountability for delivering excellent customer outcomes.
Show how your experiences align with these behaviors to strengthen your application.
The extras you’ll get
Our employee benefits include:
* A personal pension – if you contribute 7% of your salary, we’ll top up by 16%
* Up to 2 days of paid volunteering annually
* 25 days holiday, pro-rata
* Life assurance worth 8x your salary
* A range of benefits through our salary sacrifice scheme
* Access to an annual performance bonus
* Training and development opportunities
* Wellhub – health and wellness options
Banking – but fairer, more rewarding, and for society’s benefit
As a mutual, owned by our members, we challenge the financial sector status quo. We prioritize our members’ needs, sharing profits and supporting their financial well-being.
If you’re inspired by fairer finance, passionate about making a difference, and caring about our customers, you’re one of us.
At Nationwide, you’ll be challenged to grow, rewarded, valued, recognized, and inspired. We celebrate our achievements and work for the good of customers, communities, and society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
If this role suits you, click ‘Apply Now’. Attach your updated CV and answer a few questions.
We’ll invite you to complete online assessments, including situational judgment, reasoning, and numerical tests, within 48 hours of application.
You can find hints, tips, and videos about working at Nationwide in your candidate hub.
We respond to all applications, so expect to hear from us after the closing date.
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