1st Line IT Systems & Business Support
Location: Coventry
Salary: £12.50 - 13.45ph, DOE
Contract type: Temp, maternity cover, potentially until April 2026.
Working hours: 40 hours, Mon - Fri, 8:30am to 5pm
About the role
We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment.
Requirements
* Degree in Networking and IT Security, Software Engineering or Business Information Systems is highly advantageous – open to graduates looking to gain experience within a busy IT Support team.
* Proven experience using & guiding users through Office 365 and providing Cloud Support.
* Hands‑on experience with laptop builds, imaging and configuration, including familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies.
* Diagnose and resolve hardware, software, and network issues quickly and efficiently.
* Ability to troubleshoot, diagnose and resolve technical issues for hardware (laptops, mobile devices iOS/Android, printers, docks, headsets) and software (common Office apps, network & cloud‑based applications).
* Perform account and access management tasks (password resets, MFA setup, permissions).
* Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more.
* Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non‑technical, to deliver high‑quality support.
Benefits
* 28 days paid holiday (Pro Rata)
* Access to Manpower Rewards (Discounts on adventure days)
* Access to the MyPath upskilling programme
* Possible permanent opportunities for the right candidate
* Weekly pay
About our client:
Our client genuinely cares and has a strong Sustainability Strategy focused on responsibility at the heart of People, Planet and Performance. They are Europe's leading provider of soft landscaping services and landscape creation projects, offering a comprehensive range of services including professional open space management, soft landscaping design and build, tree surgery, civil engineering, outdoor facilities management, biodiversity management, and waterways management.
Apply now and a member of our Team will be in contact.
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