JP Corry, BITC’s ‘ Responsible Company of the Year ’ (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of ‘Decency’, ‘Passion’ and ‘Pride’ we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us. We are currently recruiting for a: Trade Counter Supervisor Based: Gransha Road, Bangor About this role: A customer service supervisor based in one of our busy trade centres is an integral role of day to day branch operations. This role will involve a large element of customer engagement through phone calls, emails and face to face interaction ensuring our customers need are met in an efficient and personable manner. Taking pride in delivering what we promise, the role ensures the trade centre is a well presented place ensuring the availability of our full suite of stock to enable us to deliver our customer promise. At the trade counter you will be ensuring both our account and cash sales customers have everything they need to complete their job. Hours of work: Monday to Thursday 08:30 – 17:00, Friday 08:30 – 16:00. Flexibility will be required depending on ad hoc event requirements. We are open to part time / job share options to suit the right applicant(s). CLOSING DATE FOR APPLICATIONS: Thursday 6th June Role responsibilities will include: Identify and generate sales opportunities by ensuring the customer has all they need for their job Efficiently processing customer transactions Provide competitive quotations to meet both customer and business needs. Ensuring a high standard of good housekeeping and presentation throughout the store Making sure all goods inwards are checked and put away in the correct location. Maintaining adequate stock levels through on-time ordering Expanding branch product range offering through supplier and customer contacts Adhering to Health & Safety protocols for self and others whilst on site Are you who we are looking for? First and foremost, we seek talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers. Suitable candidates will ideally have/ be: Passionate about delivering an exceptional customer experience Proven experience within a customer service-based role. Experience in ordering/managing stock Possess strong verbal and written communication and interpersonal skills. Ability to work on your own initiative and as part of a team. Proficient in the use of IT In the circumstance where we receive a high number of applications, we reserve the right to apply the following enhanced criteria to facilitate shortlisting: Have worked in a similar role/environment Benefits of Working at JP Corry: Generous annual leave scheme of 34 days per year pro rata inc statutory holidays Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks Competitive pension scheme and Life Assurance benefit Enhanced Maternity, Paternity & Adoption pay Training opportunities, development & career growth Staff Discount from JP Corry Branches Aviva Digicare Bonus scheme – opportunity for annual bonus Access to Women In Business Membership Volunteering & fundraising opportunities High 5 staff reward & recognition scheme Salary £27,500- £29,000 If you are interested in this opportunity and feel you have the relevant skills for the role, please apply on or before 21st February JP Corry is an equal opportunities employer About us At JP Corry, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!