This range is provided by Cubiq Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
Central London – Hybrid
Salary Range: £38,000 - £45,000 plus excellent benefits package
The Company
A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their Service and Support team, where you’ll tackle advanced technical challenges, lead complex troubleshooting efforts, and help drive forward high-level projects.
They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops, and certification opportunities, you’ll have everything you need to thrive in an enterprise-level environment.
* Personalised Training Budget – Tailored to your development needs
* Team Engagements – Monthly activities and meals
* Enhanced Sick Pay
* Private Medical Cover – Including Optical and Dental care
* Birthday off work
* 20 Days Annual Leave + Bank Holidays
* Training Resources – Extensive tools and knowledge banks
* Season Ticket Loans
* Office Perks – Complimentary lunch and refreshments
* PerkBox Membership – Retail discounts and offers
* Cycle to Work Scheme
* Annual Salary Reviews & Personalised Promotion Plans
As a Senior Helpdesk Engineer, your key responsibilities will include:
* Resolving complex escalations and providing expert-level troubleshooting for 2nd and 3rd line support issues
* Helping out on high-level IT Projects, including Migrations, Rollouts, and upgrades
* Delivering outstanding customer service to a wide range of clients
* Administering and optimising systems to maintain high cybersecurity and operational standards
* Taking ownership of project work and contributing to the success of high-impact technical initiatives
What We’re Looking For
* Proven experience supporting in an MSP Setting
* Expert-level support for Windows Server and Microsoft 365
* Strong experience with Active Directory, Entra, and Intune
* Expertise with Exchange, Sophos, and hardware troubleshooting
* The ability to manage complex incidents, ensuring timely resolutions and client satisfaction
* Skills in managing and maintaining backup solutions, ensuring reliability and continuity
* Excellent problem-solving skills under pressure with a customer-focused approach
If the above sounds like you, then I would love to speak with you about this exciting position!
If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference.
If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.
Keywords:
Windows Server, Microsoft 365, Networking, VLAN, Firewalls, Office Suite, Backup Solutions, Mobile Device Management, DNS, Routers, Cybersecurity, Technical Support, Collaboration, Troubleshooting, Client Focus, IT Engineer
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
Information Services
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